Posted on 2014 September 16, 13:46

Customer Service Advisor

Customer Service Advisor
Salary: £16k - £18k dependent on experience

A Customer Service Advisor is sought to join this a team of experienced professionals from the financial industry, based in London's financial centre.

They are fully committed to delivering bespoke financial services to the highest level of quality, supporting their clients to the best of their ability and to ensure efficiency within the business.

The main purpose of the Customer Service Advisor role will be to ensure that all customer telephone calls are administered efficiency & effectively within the framework of the policy terms & conditions providing a straight forward, empathetic and positive experience on every call.

You will be responsible for the following:
* Accurately responding to phone and e-mail based customer enquiries and requests via the appropriate system while following established policies and procedures
* To handle customer service requests, primarily inbound telephone calls, in a prompt, courteous, and efficient manner, ensuring that the needs of the customer are met, service is rendered, and the customer is kept apprised of the status of their request
* Interpret and process any expression of dissatisfaction and escalated complaints provided by customers and attempt to resolve within the organisation and FCA guidelines
* Other general and adhoc 'off phone' administration and activities

The ideal Call Centre / Customer Service Advisor will have the following skills, knowledge and experience:
* Previous call centre experience (desirable)
* Excellent communication skills

Please click to apply for the role of Customer Service Advisor in City of London!

If the details shown on your CV match our client's requirements, we will provide our client with your full details so that they can judge whether you may be suitable for the opportunity advertised. Your details, as submitted by you, will only be used in relation to this specific opportunity. We may also use your details to contact you by email about free careers advice. By applying to this advert and submitting your CV and/or cover letter to us, you give express consent to us using your details for these purposes.

eRecruit Solutions is a flat fee online recruitment company, who actively recruit for the following roles: Customer Service Advisor, Call Centre Representative, Receptionist in City of Lond

Ref: GON120007


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